Privacy Policy

On this page
1. Who we are 2. Data we collect 3. How we use data 4. Legal bases 5. Sharing 6. Storage & security 7. Your rights 8. Cookies 9. Contact

Last updated: 11 May 2026

1. Who we are

This Privacy Policy explains how Expertro (“we”, “us”, “our”) collects and uses your personal data when you use our website and platform to request or provide services.

2. Personal data we collect

Depending on how you use Expertro, we may collect:

  • Account details: name, email address, password hash, role (client/pro), company name.
  • Profile details: service areas, categories, descriptions, images or logos you upload.
  • Lead data: trip or service description, dates, locations, budgets and any other information you include.
  • Communication data: messages or responses sent via our platform between client and pro.
  • Payment-related data: if we collect payments or payouts, we may hold billing or bank snapshot info as described in your account.
  • Technical data: IP address, device, browser, pages viewed, timestamps.

3. How we use your data

We use your data to:

  • create and manage your account;
  • allow clients to post leads and pros to respond;
  • send you service messages (ticket created, new response, password reset);
  • improve and secure our platform;
  • comply with legal obligations.

We rely on the following legal bases (UK/EU GDPR style):

  • Contract: where processing is necessary to provide the platform to you.
  • Legitimate interests: to run, protect and improve our services, to prevent abuse, and to contact you about relevant platform updates.
  • Consent: where required for non-essential cookies or marketing.
  • Legal obligation: to keep certain records.

5. Sharing your data

We may share your data with:

  • other users where it is necessary (e.g. a client sees a pro’s profile; a pro sees the client’s lead info);
  • service providers who host our website, send emails, or process payments;
  • authorities where required by law.

We do not sell your personal data.

6. Storage, security & retention

We use reasonable technical and organisational measures to protect your data. We keep data for as long as your account is active or as long as needed to provide services, resolve disputes or meet legal requirements.

7. Your rights

Subject to local law, you may have the right to:

  • access a copy of your personal data;
  • correct inaccurate data;
  • delete your data where we have no lawful basis to keep it;
  • object to or restrict certain processing;
  • withdraw consent where you have given it.

To exercise these rights, contact us at support@expertro.co.uk.

8. Cookies

We use cookies and similar technologies to keep you logged in, remember preferences and measure site performance. See our Cookie Policy for details.

9. Contact

If you have questions about this policy or how we handle your data, email support@expertro.co.uk.